Returns & Refunds
At inkPost, we stand behind the quality of our products with a 10-Year Guarantee. If you experience any issues with your order, we're here to help — even years after your purchase.
If your item is faulty or not performing as expected, we will offer a replacement, credit, or refund at the original purchase price. Refunds are only available within 180 days of the original purchase date. After 180 days, we will provide a replacement or store credit.
Items ordered in error may also be returned if they are unused, in pristine condition, and suitable for resale. For these non-faulty returns, you’ll need to cover the cost of return postage.
All returns must be authorised in advance. Please contact us to obtain a Returns Authorisation Number before sending anything back. Items returned without authorisation may not be processed.
We recommend obtaining a Certificate of Posting from your local Post Office — this is a free service that provides proof of return.
Used or Damaged Cartridges
Printer cartridges often contain chips that record usage and ink levels. If an item has been heavily used, tampered with, or doesn’t show the reported fault, we may be unable to issue a refund or replacement.
If you're experiencing print issues, please try your printer's built-in cleaning function before requesting support — this often resolves print quality problems.
Damaged in Transit
If your order arrives damaged, please keep all original packaging and contact us immediately with photos or a description of the issue. We'll take care of the rest.
Processing Time
We aim to process all returns and refunds within 7 working days of receiving the returned items at our warehouse.
This policy does not affect your statutory rights.